Customer Care
Return & Exchange
When purchasing from juliaceramics.com you have a 14-day right of withdrawal from the day of delivery.
If you wish to request a refund, you must notify us within 14 days by contacting us at julia@juliaceramics.com. Once you have notified us, you have a further 14 days to return the item.
Returned items should be in their original condition. If the product has been used beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to reduce the refund to reflect any diminished value.
Return shipping costs, including any duties and taxes, are at your expense and your risk. We are not responsible for items lost or damaged during return shipping. When you exercise your right of withdrawal, the original outbound shipping costs will be refunded only where required by consumer protection legislation.
Once we have received your returned item, we will refund you using the original payment method within 14 days.
Call us at +46 76 280 11 81 or contact us at julia@juliaceramics.com for more information.
Warranty
If a complaint is approved, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, refund, or reimbursement of reasonable return shipping costs.
Consumers have statutory rights under applicable consumer protection legislation, including the Swedish Consumer Sales Act (Konsumentköplagen).
This does not apply to defects, damage, or wear caused by misuse, lack of maintenance, or normal wear and tear.
For complaints, defects, or missing deliveries, please contact us at julia@juliaceramics.com.